What countries do you ship to?
Currently, we ship only to the following countries:
United States of America
However, this short list is subject to change and we will add more countries soon enough!
Do you offer free shipping?
Yes! We provide free shipping on all orders.
What currency are the prices quoted in?
All prices are quoted in USD.
How long does shipping take?
Shipping takes approximately 7-35 business days depending on your location.
***Please note that due to the Covid-19 pandemic, we are expecting shipment delays and we are working hard to bring down shipping times as fast as we can. Please see our revised shipping times below. We would like to thank you for your patience during this time.****
a) Shipping to USA: 6-30 days (tracked international shipping) Shipments to USA will be delivered by USPS.
|Country||Average Transit Time||Fastest||Slowest|
|USA||17 days*||7 days||45 days|
*Please note that bulky items may take slightly longer to arrive (>30 days) **Items not delivered after 60 days are automatically refunded.
If you would like to check the shipping status of your item, please enter your tracking number with USPS tracking or your order ID in KawaiiSale internal tracking to check the status of all your orders.
b) Shipping to UK, Australia, Canada, New Zealand and Spain : 6-30 days (tracked international shipping)
|Country||Average Transit Time||Fastest||Slowest|
|UK||13 days||6 days||30 days|
|Canada||13 days||6 days||30 days|
|New Zealand||15 days||7 days||30 days|
|Australia||15 days||7 days||30 days|
|Spain||17 days||10 days||35 days|
|Argentina||35 days||20 days||60 days|
If you would like to check the shipping status of your item, please enter your tracking number in KawaiiSale internal tracking to check the status.
What happens if I don’t receive my order?
Under our Refund Policy, we will issue a refund for your item that does not arrive after 60 days from the order date. Please be assured that we will do our best to ensure that you receive your item on time, but factors outside our control (i.e., customs clearance, protests, logistic suspensions) may cause delays. We seek your kind understanding during this pandemic.
Do I have to pay for custom fees or VAT? (if applicable)
You are solely responsible for the payment of any customs duties and/or VAT charges for your item(s) to clear customs and enter your country for delivery. It is not possible for KawaiiSale to make payment for such customs duties and/or VAT charges beforehand, as these payments must be made by the importer (i.e., you) to the relevant customs authorities if requested.
The shipping costs do not do include any customs duties and/or VAT that may be incurred by you. Most items going to the USA, UK, Canada, New Zealand, Australia and Asia will not impose additional VAT charges on your item and in most cases are delivered as per normal.
Does each item come with a tracking number?
Yes, you will receive a tracking number by email when we ship out your items for you to track your item in real time. This tracking number may also be used to track your order with your local mail delivery service (i.e., USPS) depending on your country and location.
How long does it take to receive a tracking number?
It takes approximately 3-5 business days to receive a tracking number for your item. Please note that it may take up to 7 days to receive your tracking number for clothing items, as our manufacturers will have to tailor the item according to your size selection before shipping them out. For multi-item orders, tracking numbers for all items will only be sent once all the items have been shipped. The tracking numbers will be sent to the email address you used during checkout.
For multi-item orders, why do my items have separate tracking numbers?
If you have ordered multiple items from our store (for example, a plush and a shirt), you may have noticed that we provide two separate tracking IDs for these items. This is because we may ship out your item from separate warehouses across the world depending on availability. We try our best to ship out multiple items in single packages for your convenience. Occasionally, we may also ship out items separately due to packet size restrictions in your country. In either case, you would be able to track each item in real-time.
How do I track my order using my tracking number?
To track your order in real time, just click on the tracking number sent to your email to see the delivery status of your order. For US residents, we ship your items via USPS so you can track your order on their page. Alternatively, you can check your order status on our tracking page. For other countries, you can track your order in real time on our tracking page.
What is your refund policy?
In accordance with our buyer protection and refund policy, we will issue a refund if you don’t receive your item or if you item is not as described. If your item arrives damaged due to delivery handling, we will replace the damaged item with no extra costs on your part. Please read the terms of our Refund Policy here.
In the unlikely event, your items won’t arrive at your door, check the following things:
1) Has one of your flatmate picked up your item?
2) Is there a similar address nearby, where it could have been mistakenly delivered to?
3) Call your local post-office and ask them about your package
If those 3 steps were unsuccessful, don’t hesitate and immediately reach out to us on [email protected]
We’ll respond quickly and get the issue sorted!
KawaiiSale Team wishes you a pleasant shopping experience!
Last Updated: March 29, 2020