At KawaiiSale, we aim to deliver your orders as smoothly as possible. Please review the information below to understand our shipping process, delivery times, and responsibilities.
Notice for U.S. Customers
Due to increased regulations, U.S. deliveries may be delayed up to 10 additional days. We appreciate your patience and understanding.
1. Shipping Coverage & Costs
- Free shipping is available for orders to:
Australia, Canada, Denmark, France, Germany, Ireland, Italy, New Zealand, Spain, Switzerland, United States of America. - For other countries: Flat rate of 20% of your order value.
- All orders include a tracking number (sent by email once shipped).
2. Shipping Times
- Standard shipping: 7–25 business days (location-dependent).
- Oversized items (over 30 in / 80 cm): +2–3 business days for preparation.
- Tracking numbers are issued within 1–5 business days (up to 7 days for tailored clothing or oversized items).
Average Delivery Times
USA & Canada (Tracked International Shipping)
| Country | Avg. Time | Fastest | Slowest |
|---|---|---|---|
| USA | 12 days* | 5 days | 27 days |
| Canada | 15 days* | 7 days | 31 days |
UK, Ireland, Australia, New Zealand, Spain, France, Germany (Tracked International Shipping)
| Country | Avg. Time | Fastest | Slowest |
|---|---|---|---|
| UK | 14 days | 7 days | 23 days |
| Ireland | 15 days | 8 days | 25 days |
| New Zealand | 15 days | 8 days | 25 days |
| Australia | 20 days | 8 days | 28 days |
| Spain | 17 days | 10 days | 28 days |
| France | 14 days | 10 days | 27 days |
| Germany | 18 days | 15 days | 26 days |
3. Import Duties & Taxes
- Most parcels are delivered without additional customs fees.
- USA, UK, Canada, Australia, New Zealand, Asia: Usually no extra charges.
- EU customers: VAT is included in the final price. However, you (the importer) are responsible for any extra local charges.
- We are not responsible for customs-related delays.
4. Multiple Packages
- Multi-item orders may ship separately from different warehouses.
- You may receive items at different times.
- Each shipment will have its own tracking number sent to your checkout email.
5. Failed Deliveries
- Ensure someone is available to receive the package at delivery time.
- If unavailable, arrange with your local post office or a trusted person to collect it.
6. Lost, Held, Returned, or Stolen Packages
- Report missing parcels within 15 days of being marked “Delivered.”
- We are not responsible for lost/stolen packages delivered to shared addresses (apartments, businesses, etc.).
- Customers are responsible for providing accurate shipping details.
7. Delayed Packages
- If your order is delayed, contact us via live chat or email with your order number.
- Missing orders must be reported within 15 days after 90 days from purchase.
8. Missing Packages
If your tracking says “Delivered” but you didn’t receive it:
- Check with flatmates, neighbors, or nearby addresses.
- Contact your local post office.
- Look for a delivery notice in your mailbox.
If still unresolved, email us at [email protected] for assistance.
9. Special Occasions
We cannot guarantee delivery by specific dates (birthdays, holidays, etc.). Please order early to allow for possible delays.
10. Returned Packages
- Reshipments incur handling and reshipping fees (even if original order had free shipping).
- Packages returned due to incorrect addresses, unclaimed deliveries, or failed delivery attempts are not eligible for refund.
- Contact us within 30 days of purchase if your package was returned.
11. Refund Policy Summary
- Full refund if:
- Your item is not received within 60 days, or
- Your item is significantly not as described.
- Partial refund if:
- Item is correct but has a different color/variation/size than expected.
- For full details, please read our Refund Policy.
Quick Help: Missing Package Checklist
✔ Has someone else (flatmate/family) collected it?
✔ Could it have been delivered to a similar address nearby?
✔ Did your local post office hold it?
If none of the above, contact us immediately at:
📧 [email protected]
✨ KawaiiSale Team wishes you a pleasant shopping experience!
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